Policies & Terms

Effective August 3, 2026

To continue providing reliable service and maintain consistency for all of our customers, we’ve updated and clarified several of our policies. These changes help us operate more efficiently while continuing to provide the level of service you’ve come to expect.

Delivery Policy

Orders delivered within 40 miles AND within 45 minutes (estimated via Google Maps from our Twin Falls shop) qualify for free delivery on purchases of $1,000 or more before sales tax.
The $1,000 threshold applies to a single delivery address, or to combined orders delivered to two addresses within one mile of each other.
Deliveries within the 40-mile / 45-minute zone on orders under $1,000 are subject to a delivery fee.
Deliveries outside of either the 40-mile radius or the 45-minute drive time will incur a minimum $50 delivery fee, plus an additional $0.50 per mile beyond 50 miles (one-way, estimated via Google Maps). These fees stack.

More about scheduling and where we deliver: job-site delivery.

Customer Privacy & Confidentiality

We value the trust our customers place in us. All contractor accounts, pricing, purchase history, project information, and account details are kept strictly confidential. We do not discuss another customer’s pricing, purchasing habits, projects, or account information with anyone outside of that account.

Returns & Refunds

We gladly accept eligible returns within 90 days (3 months) of the original invoice date.

Returned material must be undamaged (not cut, scratched, or otherwise altered) to qualify for return. Box condition does not affect eligibility: open, broken, or dirty boxes are acceptable as long as the material itself is intact. Excessive dirt or grime on the material itself disqualifies a return. All returns are subject to inspection.

Store credit: customers receiving account credit will receive the full value of the returned material.
Cash, card, or check refunds: refunds issued by cash or check are subject to a 15% restocking fee.

Special order items are not eligible for return, credit, or refund under any circumstances. Discontinued, damaged, or non-stock items may also be excluded from return at the discretion of Canyon Exteriors.

Return Material Pickup

For your convenience, we offer return material pickup.

Within 20 miles of our shop: $25 pickup fee
20–40 miles: $50 pickup fee
Beyond 40 miles: $50 pickup fee plus $0.50 per mile beyond 40 miles

Freight Damage Claims

Material delivered by Canyon Exteriors trucks that arrives damaged is our responsibility. Please inspect deliveries at the time of drop-off and note any damage on the delivery receipt. If damage is discovered after unpacking, report it to our office within 48 hours of delivery. Confirmed transit damage will be replaced or credited at no cost to the customer.

We do our best to take a picture of every delivery we send out and send it to our customers. If you do not receive a picture of your delivery, please let us know and we will remedy it.

Damage occurring after delivery due to improper storage or handling is not covered under this policy. Material shipped directly by a manufacturer or vendor (rather than delivered on a Canyon Exteriors truck) is covered under that vendor’s freight damage policy, not this one.

Credit Terms

Our standard credit terms are Net 30 unless otherwise negotiated, meaning payment is due 30 days from the invoice date. Past-due balances are subject to a 1.85% monthly service charge. If you notice any discrepancies or have questions regarding an invoice, please contact us as soon as possible so we can resolve the issue promptly.

For qualifying builders and contractors, we also offer an End-of-Month Billing option, allowing invoices issued throughout the month to be billed together at month-end. Eligibility, credit limits, and account terms, including late payment terms, are established through our credit application. If you’re interested, please contact our office for a credit application and more details, or see contractor accounts.

Special Orders & Freight

Special-order items require a 40% deposit at time of order. Customers with an approved credit account may instead choose to place the special-order balance on a Net 30 invoice; in either case, the material is invoiced on the day it is ordered. Special orders cannot be cancelled once placed. The customer remains responsible for the full invoice regardless of cancellation on the part of the customer.

Some special-order products also require inbound freight charges. These freight costs fluctuate based on the current trucking and transportation market. Canyon Exteriors does not control these rates and does not add markup to freight charges. Any freight costs charged simply reflect the amount billed by the carrier. When possible we will include special orders with our own stocking orders to help offset these freight charges.